Feedback Monster is the Fastest Way to Turn Your Customers Feedback into 5 Star Reviews!
Want to convert more prospects into leads and sales?
You need to have a consistent flow of 5 Star reviews that are Relevant, Recent, and Real, so you build TRUST with every potential prospect that finds your business online!
You never get a second chance to make a first impression!
So, make sure that your company has a 5 star reputation and makes an Excellent First Impression with your potential customers when they find you online.
The Only Solution You Need To Build, Manage, and Market Your Business' Online Reputation
We help you monitor, manage, maintain, and then market your 5 star reputation so that your business becomes the obvious choice in your marketplace and you’ll end up taking all the new customers from your competitors. According to a new study, the majority of consumers are willing to pay more for a product or service from a company with a stellar reputation online. Feel free to fill out the form above and we’ll generate a comprehensive reputation report for your business, so you can see exactly how your reputation stacks up against all your competitors.
Build
Grow Your Most Important Personal and Professional Asset – Your Reputation!
Manage
You Have More Control Over Your Reputation Than You Might Realize!
Market
Once You Get 5-Star Reviews – Promote Them!
YOUR REPUTATION IS YOUR BUSINESS' GREATEST ASSET.
Feedback Monster Can Help You Build and Protect It.
Our experienced online reputation management services team will build a positive reputation for your business no matter who is searching for your company online — customers, clients or coworkers. We create and highlight positive content and push down damaging negative content so you can control what people see when they search for your brand online.
Monitor
We actively track over 85 customer review websites and are immediately notified when each new review is posted or revised making your online presence a priority. We provide review monitoring solutions for the following popular review and customer complaint sites: BBB Reviews, Customer Lobby, Google My Business, Facebook Reviews, Kudzo, PeopleClaim, SuperPages, Yahoo! Local, Consumer Affairs, Yelp, TripAdvisor, PissedConsumer, RipoffReport, TrustPilot, Glassdoor, Merchant Circle, Judy's Book, and many more!
Response
No customer review should ever go unnoticed. That's why we'll help show your customers and potential customers that you care about their business by responding to every review thats made across all monitored review platforms. This is how we can convert negative negative customer reviews into positive reviews. It is important to provide a response to all relevant reviews- even negative reviews. Customers and clients do not expect perfection, but want to support companies that are engaged and involved in customer engagement. A rapid response allows a business to acknowledge and recognize positive reviews and escalate and resolve problems posted online in an effort to convert negative customer reviews to positive reviews.
Outreach
We use proprietary systems and strategies to contact your best customers of past and present to request more high-rated reviews on your behalf, allowing your business to quickly catapult towards a stellar online review profile. We target those individuals who had a positive experience with your company and direct these customers to leave reviews on the most visible online review sites for maximum impact and visibility. We also do phone outreach, email outreach, and web-based outreach on behalf of our clients. We understand that people are far more likely to share negative experiences than positive ones. This is human nature and it applies in both the "real" world and the online world. However, in our experience, when someone who has a positive experience is asked to share that experience with others, they are more than willing to do so.
Reporting
You'll always have a birds-eye view of your online review status from in depth auto-generated reports at the palm of your hand and straight to any device, anywhere in the world allowing you to make bottom-line decisions in a snap. We provide monthly reporting with detailed metrics so you know: who is reviewing your business, when they are reviewing, what they are saying, where they are posting their reviews. With this information, you can identify and respond to trends and allocate advertising and marketing resources more effectively. Set alert daily, weekly, monthly upon request and change these settings easily inside your Dashboard Manager. We also use the most advanced search engine optimization (SEO) tactics available to move these business review sites higher in the search rankings. Customers will see dozens of positive 4-Star and 5-Star reviews from your best customers across multiple independent websites. Review optimization is one of the most powerful ways to promote your brand online and own Page 1 of Google.
Reputation MARKETING Statistics
81% of respondents say online search results influence their perception about companies
84% of senior executives say risks to their company’s reputation had increased significantly over the past five years.
86% of people would pay more for services from a company with higher ratings and reviews
91% of consumers read online reviews for local businesses
41% of companies that experienced a negative reputation event reported loss of brand value and earnings/revenue
Businesses risk losing as many as 22% of customers when just one negative article is found by users considering buying their product. If three negative articles pop up in a search query, the potential for lost customers increases to 59.2%. Have four or more negative articles about your company or product appearing in Google search results? You’re likely to lose 70% of potential customers.
69% would not take a job with a company that had a bad reputation, even if they were unemployed!
A difference of one star in the average rating in a typical online business profile can lead to a 5–9% difference in revenues
4 out of 5 consumers have changed their minds about purchasing a recommended product or service based solely on negative information they found online
70% of global consumers trust online consumer reviews
80% of shoppers conduct research online before making a purchase over $500.
A reputation marketing company will work with individual and business clients to build, promote, protect and defend their online reputation using innovative public relations techniques designed to replace negative search results with positive online content.
Not so long time ago, we chose our hotels, restaurants, doctors, and lawyers based on recommendations from family and friends. Now we have hundreds, sometimes thousands of “friends” on Facebook, Instagram, Twitter and hundreds of thousands of people we never met sharing their experiences online. The crowdsourcing of reviews and recommendations and the impact of Google on how people discover and interact with a business has made online reputation management the most important marketing effort a business can make today.
We believe every business must carefully curate their online image with the same thoughtfulness and intentionality as how they (should) treat their best customers or clients. This includes ensuring their business profiles are accurate and complete, with a correct address, phone number, hours of operation, etc., proactively seeking reviews, responding to reviews in a timely manner, and taking action based on customer feedback.
Reputation in business is very important and has a direct impact on the value of the business or stock price, attracting and retaining top talent, and sales. There are several factors that influence business reputation, including the quality of products/services, quality of employees, customer service, safety, innovation, financial performance, ethics/values, leadership, marketing and advertising, corporate governance, community engagement, philanthropy.
Short reviews with generic superlatives or negatives are more likely fake or malicious. Consider that fake reviews can be positive, but also negative, driven by unethical competitors and disgruntled former employees. Long-form reviews with specific details regarding products/services, highlighting specific employees by name or position, sharing actual dates of service or posting images are more credible and impactful.
While many online reputation management campaigns are focused on removal of negative search results from Page 1 and/or Page 2, it is not always the best or a sustainable approach for companies who are frequently the subject of news articles and other attacks from high-profile, influential sources. In those projects, an ongoing focused and targeted approach including ongoing monthly link building and other advanced SEO strategies to support high ranking and optimal visibility of existing identified positive and neutral content and most importantly, new content.